Concerned for a student?

Support staff need to have access to appropriate training and be aware of policies and procedures there for the protection of all parties. If support staff have concerns about a student’s welfare, they need to know whom they can refer to – Student Services or Wellbeing Services or to speak to the students’ PAT.

Online students

As many online students never physically attend our campuses, it is important to take into account the different nature of online student’s interactions with support services. Again these points may have increased significance for someone with a mental health issue.

  • They may use email for contact as access during standard office hours may be problematic.
  • They can feel that the institution is impersonal and inflexible in administrative matters.
  • They are not concerned that we have limited time and personnel, so are not interested in our sudden request or requirement and that we need them to act now.
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